Terms and Conditions for One-to-One Facilitation Programmes

All 1-to-1 (individual) facilitation services are based on a Personal Development Counselling Agreement containing the description of the purchased facilitation package, its conditions and the mutually agreed goal of the facilitation process.

All services are delivered online.

Payment is due at least 24 hours in advance before an individual session, or the start of any facilitation programme, based on the invoice issued and using the payment link provided or, at request, by bank transfer. If the payment is not made in due time, the Facilitator has the right to cancel the scheduled meeting. 

If the Parties achieve the goal set in the Agreement in fewer sessions than agreed initially, the Client can use the remaining sessions to achieve other personal development goals or may decide to be refunded for the unused sessions. The average price per session will remain the original price per session of the purchased facilitation package.

If further sessions are needed to achieve the goal and the Client decides to continue the programme, additional individual sessions can be purchased at the same average session price as in the initially purchased package.

Both the Client and the Counsellor can decide to stop the facilitation programme at any time and terminate the Agreement based on the conditions set in the Agreement. However, if the Client decides to step back from the coaching process after the 2nd session, no refund will be made for the already delivered sessions. Depending on the reasons for stepping back invoked by the Client, the price of the already consumed sessions might be recalculated based on the average session price of a shorter programme. The remaining amount will be refunded within a maximum of 5 working days.

The Facilitator makes no guarantees or warranties of any kind, express or implied, concerning the results of the agreed programme, as the result also depends on the Client's sincerity, involvement, commitment, readiness to change and actions.

Payment can be done by bank transfer or online card payment using Stripe. The Client receives the bank account information or payment link with the invoice.